Question 1

How do I contact Parimatch customer support in India?

Accepted Answer

The fastest way to reach Parimatch customer support is through the live chat feature, which is available directly on the website and within the mobile app 24 hours a day, 7 days a week. Simply click the chat icon that appears on any page of the platform and you will be connected to an agent. Alternatively, you can send an email for non-urgent issues or use the Telegram channel for general queries. The Help Centre is also available at all times for self-service answers to common questions.

Question 2

Does Parimatch offer customer support in Hindi?

Accepted Answer

Yes. Parimatch provides customer support in Hindi for Indian users, both through live chat and email. This is particularly useful for players who are more comfortable communicating in Hindi than in English. The platform interface itself is also available in Hindi, making the entire experience more accessible for users across the Hindi-speaking states of India. If you open a live chat and need Hindi-language assistance, simply state your preference at the start of the conversation and you will be connected to or assigned to an agent who can assist in Hindi.

Question 3

How long does Parimatch take to respond to an email?

Accepted Answer

Parimatch typically responds to email queries within 12 to 24 hours for standard requests such as general account questions, bonus inquiries, or basic payment questions. For more complex matters — such as formal disputes, account investigations, or KYC rejections requiring review — responses may take up to 48 to 72 hours. If your issue is urgent, it is strongly recommended to use the live chat feature instead, as this offers average response times of under three minutes. Always provide as much detail as possible in your email, including your registered email address, account username, and any relevant transaction references.

Question 4

What should I do if my Parimatch withdrawal is delayed?

Accepted Answer

If your withdrawal is taking longer than the stated processing time, your first step should be to check whether your account has been fully verified (KYC completed) and that you have not breached any withdrawal-related terms. If everything appears to be in order, open a live chat immediately and provide the agent with your withdrawal reference number, the amount, the payment method used, and the date of the request. The support team can check the status in real time and, if necessary, escalate the matter to the payments department. Most legitimate delays are resolved within 24 to 48 hours once flagged with the support team.

Question 5

Can I use Parimatch customer support to raise a dispute about a bet settlement?

Accepted Answer

Yes, you can raise a formal dispute through Parimatch's customer support if you believe a bet has been settled incorrectly. Start by contacting the team via live chat and explain the specific bet in question — ideally providing the bet ID, the match or event, the odds you received, and why you believe the settlement was incorrect. The support team will review the official result data and odds records. If the dispute requires deeper investigation, it will be escalated to a dedicated team and you will receive a ticket reference number. Decisions on bet settlement disputes are typically communicated within 48 to 72 hours.

Question 6

Is Parimatch customer support available during live cricket matches?

Accepted Answer

Yes, Parimatch customer support operates 24/7, including during live sporting events such as IPL matches, international Test series, T20 internationals, and other major cricket tournaments. This is particularly important given that live betting is extremely popular among Indian users, and issues such as in-play bet problems, live cash-out errors, or live streaming failures need to be addressed in real time. While wait times during peak live sports hours (typically 7 PM–11 PM IST) can be slightly longer than usual, the platform has additional support staffing during high-traffic events to manage the increased demand.

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